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Relay

Customer service you configure.

Relay is the customer-service workspace: agents configured with your guidelines, a widget for your website, a conversation inbox and voice capabilities to test.

Relay

Relay

What the capsule holds

  • 01AgentsGuidelines, tone and tools per agent.
  • 02WidgetA code snippet for your website.
  • 03Allowed originsA key limited to the sites you choose.
  • 04InboxEvery conversation in one place.
  • 05VoiceTest the available voice capabilities.
  • 06PlaygroundTry the agent before publishing it.

Configure customer-service agents and conversation workspaces, including available voice capabilities.

What you do there

  1. Configurable agents

    Write the instructions, tone and tools of each customer-service agent.

  2. A widget for your site

    Embed the agent on your site with a code snippet and a key limited to the origins you allow.

  3. Conversations and voice

    Review exchanges in the inbox and test the available voice capabilities.

Interface reconstruction · fictional data

Illustrative scenario

Answer delivery questions

One use case, step by step

  1. Person

    You write the agent’s guidelines from your delivery policy.

  2. AI coworker

    The agent answers site visitors according to those guidelines.

  3. Person

    The team reviews conversations in the inbox and adjusts the guidelines.

For AI coworkers

Telephony availability depends on your configuration: we check it with you before any go-live.

What work would you delegate to AI?

Start with your use cases, applications and the level of delegation you want to introduce.

Let’s discuss your projectSee use cases

Applications

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